Terms of Service

These terms are between you (or the organisation you represent) and Mulstra Inc. By creating an account, accessing a workspace, or using the API, you agree to them. If you're accepting on behalf of a company, you confirm you have authority to bind it.

You need an accurate email address to hold an account. You're responsible for activity under your account and for keeping credentials and API keys secure — an API key grants access to your workspace data, so treat it like a password. Tell us at security@mulstra.com if you suspect it has been compromised.

Workspace owners and admins control membership, roles, and permissions in their workspace. If you join a workspace you didn't create, its owner administers your access and can see the content you create there.

You retain all rights to the content you put into Mulstra. You grant us only the licence needed to host, process, transmit, back up, and display it so we can provide the service — nothing broader. We don't sell it, we don't use it to train AI models, and we don't use it to build competing products.

You can export your data at any time via CSV export or the REST API, without asking us and without an exit fee.

Our Privacy Policy explains what we collect, how it's stored and processed, who processes it on our behalf, and how to export or delete it. It is incorporated into these terms by reference and forms part of your agreement with us — so by accepting these terms you also accept it. Where the two documents overlap, the Privacy Policy governs how we handle personal data.

If you connect a Google account, the Privacy Policy's Google user data section sets out exactly which scope we request, what we can and cannot see, and how to revoke access. In short: busy/free times only, and never used to train AI models.

If you put other people's personal data into your workspace, you are responsible for having a lawful basis to do so and for honouring their rights. We'll help you meet requests that reach us about data held in your workspace.

Don't use Mulstra to:

• break the law, or infringe someone else's rights
• send unsolicited bulk email, or any messaging that violates anti-spam law such as CAN-SPAM, CASL, or GDPR — sending features come with real deliverability consequences and we enforce this
• store or process data you have no lawful basis to hold
• attempt to breach or probe our security, circumvent rate limits or workspace isolation, or access another customer's data
• upload malware, or use the service to attack anyone
• resell or white-label the service without a written agreement with us

We may suspend a workspace that is actively causing harm — abuse, an attack, or a deliverability emergency. Where we can, we'll warn you first and give you a chance to fix it.

Mulstra connects to services you choose — Google Calendar, Slack, Stripe, email providers, enrichment providers, your own databases. Your use of those services is governed by their terms, not ours. You're responsible for having the right to connect them and for the data you move through them. We're not liable for a third-party service changing, breaking, or going away.

Paid plans are billed in advance on the interval you select. Fees are non-refundable except where required by law or where we've clearly failed to deliver — talk to us and we'll be reasonable. Cancel any time; cancellation takes effect at the end of the current period and your data stays available until then. We'll give at least 30 days' notice by email before raising prices.

We work to keep Mulstra available and to warn you before planned maintenance, but we don't offer a contractual uptime guarantee unless we've signed one with you separately. We depend on infrastructure providers whose outages we can't control.

The service is provided “as is”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that it will be uninterrupted or error-free.

To the maximum extent permitted by law, our total liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Nothing here limits liability that can't be limited by law, including for fraud or wilful misconduct.

You'll defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your violation of law or of another person's rights.

You may close your account at any time. We may terminate or suspend access if you materially breach these terms and don't fix it within 30 days of notice, or immediately where the breach is causing active harm or is unlawful. On termination you have 30 days to export your data before we delete it.

We may update these terms. For material changes we'll notify account holders by email at least 30 days before they take effect. Continuing to use Mulstra after that means you accept the new terms; if you don't, cancel before they take effect.

These terms are governed by the laws of the State of South Carolina, United States, without regard to conflict-of-law rules, and the state and federal courts located there have exclusive jurisdiction. If any provision is held unenforceable, the rest stays in force.

legal@mulstra.com for anything about these terms.